Terms of Service

01Agreement to These Terms

These Terms of Service govern your access to and use of Vesso's websites, applications, APIs, AI features, meeting tools, analytics, integrations, and related services. By creating an account, accessing Vesso, or using the Service on behalf of an organization, you agree to these Terms and represent that you have authority to bind that organization.

If you do not agree to these Terms, do not use Vesso. You must be at least 18 years old and able to form a binding contract to use the Service. Your use of Vesso is also governed by our Privacy Policy.

02The Vesso Service

Vesso is a business-to-business go-to-market workspace for CRM records, pipeline management, prospecting, cadences, campaigns, meetings, AI assistance, analytics, files, tasks, and collaboration. Features may include customer relationship records, calendar-connected meeting workflows, AI meeting notes, live transcription, conversation intelligence, web analytics, activity digests, integrations, and beta or early-access capabilities.

We may add, change, suspend, or discontinue features over time. Some features may be labeled beta, preview, experimental, or early access and may be modified or withdrawn without notice.

03Accounts, Workspaces, and Administrators

You are responsible for maintaining accurate account information, protecting your login credentials, and all activity that occurs under your account. Notify us promptly if you believe your account or workspace has been compromised.

If you use Vesso through a company, team, or other organization, workspace administrators may control access, permissions, integrations, billing, data visibility, retention settings, and member activity within that workspace. Administrators are responsible for configuring access appropriately and for managing users when roles or employment change.

04Customer Data and Your Responsibilities

As between you and Vesso, you retain ownership of the data, content, files, prompts, messages, CRM records, calendar information, meeting recordings, transcripts, notes, templates, forms, and other materials you submit to or create in Vesso ("Customer Data"). You grant Vesso a limited license to host, process, transmit, display, analyze, and otherwise use Customer Data as needed to provide, secure, support, and improve the Service.

You are responsible for ensuring that you have the rights and permissions needed to upload, import, connect, record, process, share, or otherwise use Customer Data in Vesso. Do not submit sensitive personal information, protected health information, payment card data, government identifiers, or other regulated data unless your agreement with Vesso expressly allows it and appropriate safeguards are in place.

Processing on your behalf. To the extent Vesso processes personal data contained in Customer Data on your behalf, Vesso acts as your processor or service provider and processes that data only to provide, secure, support, and improve the Service as described in this Agreement and our Privacy Policy. Customers that need a signed data processing agreement can request one at legal@vesso.ai.

05AI Features and Outputs

Vesso includes AI-assisted features such as Vee, AI-generated cadence drafts, meeting summaries, prep briefs, follow-up drafts, recommendations, scoring, enrichment assistance, and site or demo chat experiences. AI outputs are generated from available context and may be incomplete, inaccurate, outdated, or inappropriate for your use case. You are responsible for reviewing and validating AI outputs before relying on them or sending them to others.

AI features are provided to assist business workflows and are not legal, financial, employment, compliance, medical, or other professional advice. You should not use AI outputs as the sole basis for decisions that have legal, financial, employment, or similarly significant effects.

06Meeting Recording, Transcription, and Sharing

Vesso may allow you to record meetings, generate transcripts, identify speakers, create notes, analyze calls, draft follow-ups, and share recordings or transcripts with others. You are solely responsible for giving all legally required notices and obtaining all required consents before recording, transcribing, analyzing, storing, or sharing any meeting or conversation.

Laws vary by location and may require consent from every participant. You must not use Vesso to record or monitor anyone in violation of applicable law, company policy, contractual obligations, or platform rules. If you share recordings, transcripts, notes, or passcode-protected links, you are responsible for the recipients you choose and the information you disclose.

07Third-Party Services and Integrations

Vesso may connect with third-party services such as Google Calendar, Microsoft Outlook, advertising platforms such as LinkedIn Ads, payment processors, communication platforms, enrichment providers, cloud infrastructure providers, analytics tools, or other business systems. Your use of third-party services is subject to their own terms and privacy policies, and Vesso is not responsible for third-party services outside our control.

You authorize Vesso to access and process information from connected services as needed to provide the features you enable. You are responsible for maintaining the permissions, credentials, API keys, webhook secrets, and account settings required for those integrations.

Vesso's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements, and Vesso's use of information received from Microsoft APIs adheres to the Microsoft APIs Terms of Use. Vesso's use of information received from LinkedIn APIs adheres to the LinkedIn API Terms of Use and the LinkedIn Marketing API Program terms, and Vesso's use of information received from Meta APIs adheres to the Meta Platform Terms and Developer Policies. You may only connect LinkedIn or Meta ad accounts that you are authorized to manage, and when you create a Meta Custom Audience from your CRM contacts you are responsible for having a lawful basis to use those contacts' data for advertising and for complying with Meta's Custom Audience Terms. See our Privacy Policy for details on how connected Google, Microsoft, LinkedIn, and Meta data is accessed, used, stored, and shared.

08Subscriptions, Billing, and Cancellation

Paid plans, usage-based features, storage, credits, or add-ons may require a subscription or other paid order. Unless stated otherwise at checkout or in an order form, subscriptions renew automatically until canceled. You authorize Vesso and its payment processors to charge applicable fees, taxes, renewals, and usage charges using your selected payment method.

You can cancel or change your subscription according to the plan settings or billing workflow made available to you. Fees are generally non-refundable except where required by law or expressly stated in writing. If payment is overdue, we may suspend or limit access to paid features after reasonable notice.

Pricing, plan limits, included credits, and feature availability may change over time. We will provide at least 30 days' notice of material pricing changes before they apply to your next renewal, unless your order terms or applicable law require a different notice period.

Credits. AI and enrichment actions identified in your plan draw from a monthly credit allowance; the per-action costs are published on our pricing page. When an allowance is exhausted, metered actions pause until your allowance renews or you purchase additional credits. Meeting recording, AI meeting notes, and prep briefs are not credit-metered, and reaching your allowance never interrupts a meeting in progress. An in-call AI assistant may pause, but recording and notes for that meeting run to completion.

Unlimited features and fair use. Features described as "unlimited" (including meeting recording and AI meeting notes) are unlimited for the legitimate internal business use of your workspace, meaning meetings your team actually attends or hosts. To keep this sustainable for everyone, each active user may run up to three (3) concurrent meeting notetaker or recording sessions, and you may not use these features to operate a general-purpose transcription or recording service, to programmatically capture meetings your team does not participate in, or to resell or redistribute capacity outside your organization. If usage substantially and persistently exceeds typical business use, we may contact you to discuss options (including an Enterprise plan) and, after reasonable notice, may throttle the scheduling of new sessions. We will never end or truncate the recording or notes of a meeting already in progress.

09Acceptable Use

You may not use Vesso to:

• Violate any law, regulation, contractual obligation, intellectual property right, privacy right, or publicity right.
• Record, monitor, scrape, enrich, contact, or profile people without appropriate rights, notices, or consent.
• Send spam, unlawful marketing, deceptive messages, or content that violates email, messaging, telemarketing, or platform rules.
• Upload malicious code, attempt unauthorized access, disrupt the Service, probe security controls, or overload our systems.
• Reverse engineer, copy, resell, sublicense, or provide access to Vesso except as allowed by these Terms or a written agreement.
• Use AI outputs to mislead people, impersonate others, make unlawful decisions, or create harmful, discriminatory, or deceptive content.

10APIs, Webhooks, and Automation

If Vesso provides API keys, webhooks, tracking scripts, chatbot channels, or other automated access, you are responsible for securing credentials, respecting rate limits, monitoring activity, and ensuring your use complies with these Terms and applicable laws. We may suspend or limit automated access that creates security, reliability, legal, or abuse risks.

11Security and Availability

We use reasonable technical and organizational measures designed to protect the Service and Customer Data. However, no system is perfectly secure or available. Vesso is provided without a guaranteed uptime commitment unless a separate written agreement states otherwise.

You are responsible for configuring permissions, using strong authentication, maintaining backups or exports where appropriate, and promptly reporting suspected vulnerabilities or unauthorized access.

12Intellectual Property

Vesso and its software, designs, documentation, branding, and other materials are owned by Vesso or its licensors. These Terms do not transfer ownership of Vesso intellectual property to you. Subject to these Terms and your applicable plan, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes.

If you provide feedback or suggestions, you allow Vesso to use them without restriction or compensation.

13Suspension and Termination

We may suspend or terminate access to Vesso if you violate these Terms, fail to pay fees, create security or legal risk, or use the Service in a way that may harm Vesso, our customers, third parties, or the Service. You may stop using Vesso or cancel your account according to the available account or billing settings.

After termination, your access to the Service may end. Where reasonably available, workspace administrators may request export of Customer Data for up to 30 days after termination unless legal, security, billing, or technical restrictions prevent export. Customer Data may then be deleted or retained according to our Privacy Policy, your plan, your workspace settings, and applicable law.

14Disclaimers

To the maximum extent permitted by law, Vesso is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI outputs, enrichment, analytics, transcripts, scores, forecasts, or recommendations will be accurate or fit for a particular purpose.

15Limitation of Liability

To the maximum extent permitted by law, Vesso and its affiliates, officers, employees, agents, suppliers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, or business interruption. Except where prohibited by law, Vesso's total liability for all claims relating to the Service will not exceed the amounts paid by you to Vesso for the Service during the twelve months before the event giving rise to the claim, or one hundred dollars if you have not paid Vesso.

16Indemnification

You will defend, indemnify, and hold harmless Vesso from claims, damages, liabilities, costs, and expenses arising from your Customer Data, your use of the Service, your violation of these Terms, your violation of law or third-party rights, or your failure to obtain required notices, rights, or consents.

17Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice, such as by posting the updated Terms, updating the effective date, emailing account contacts, or notifying users in the Service. Continued use of Vesso after changes take effect means you accept the updated Terms.

18Governing Law and Contact

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules, unless a written agreement with Vesso states otherwise or applicable law requires otherwise. Subject to any mandatory legal rights you may have, disputes will be brought in the state or federal courts located in Colorado.

Questions? Contact us at legal@vesso.ai.

Vesso LLC
2525 Arapahoe Ave
Ste E4 #1074
Boulder, CO 80302